Terms of Service

1. Acceptance of Terms

By accessing or using any of Synga's websites, mobile applications, or services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy, which is incorporated by reference. These Terms constitute a legally binding agreement between you and SYNGA PTE. LTD. ("Synga," "we," "us," or "our"), a company registered in Singapore.

If you are using our Services on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms, and "you" refers to that entity. If you do not agree to these Terms, please do not access or use our Services.

We may update these Terms from time to time. Continued use of the Services after any changes constitutes your acceptance of the updated Terms. We recommend reviewing these Terms periodically.

2. Description of Services

Synga is an AI-powered agricultural technology (AgriTech) company focused on sustainable palm oil and broader smallholder agriculture. Our product suite includes:

• PalmLulus — A free mobile application for palm oil smallholders and field agents that enables digital data collection, GPS plot boundary mapping, and EU Deforestation Regulation (EUDR) compliance reporting. PalmLulus is provided free of charge with no subscription required.
• PalmView — An enterprise platform for mill operators, sustainability managers, and buyers providing supply chain visibility, satellite-based land monitoring, geospatial analytics, and EUDR due diligence tools.
• Synga Web Platform — Web-based dashboards, reports, and management tools accessible at synga.ai and related subdomains.
• API Services — Programmatic access to Synga data and analytics for enterprise integrations.

We continually evolve our Services. We reserve the right to modify, suspend, or discontinue any part of the Services at any time with reasonable notice where practicable.

3. Account Registration & Phone Verification

To access certain features of our Services, you must create an account. Account registration requires a valid mobile phone number, which serves as your primary identifier and authentication credential.

Phone Verification: During registration and on subsequent logins, we will send a one-time password (OTP) verification code to your registered mobile phone number via SMS. You must enter this code to verify your identity and gain access to your account. By registering, you consent to receive these authentication SMS messages from Synga or its SMS service provider.

You are responsible for:

• Providing accurate, current, and complete registration information.
• Maintaining the confidentiality of your account credentials.
• All activities that occur under your account.
• Notifying us immediately at hello@synga.ai if you suspect unauthorized use of your account.
• Ensuring your registered mobile number remains active and accessible.

4. PalmLulus Mobile Application

PalmLulus is a mobile application provided by SYNGA PTE. LTD. to assist smallholder farmers with EUDR (EU Deforestation Regulation) compliance. Use of the app is subject to these Terms.

• Plot & Location Data: You voluntarily submit GPS coordinates, plot boundaries, and land area information for EUDR compliance purposes. You confirm you have the right to submit this data. Synga uses this data solely to generate compliance reports on your behalf.
• EUDR Compliance Reports: Reports generated by PalmLulus are based on the data you provide and publicly available satellite datasets. They are informational tools and do not constitute legal certification. Consult qualified legal advisors for official compliance decisions.
• Data Retention & Deletion: You may request deletion of your account and all associated data by contacting hello@synga.ai. On-device data stored in the app can be removed by uninstalling the app.

5. User Conduct

You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Services in any way that violates applicable local, national, or international laws or regulations.
• Attempt to gain unauthorized access to any part of the Services, other accounts, or computer systems connected to our Services.
• Upload or transmit any viruses, malware, or other malicious code.
• Impersonate any person or entity, or falsely state or misrepresent your affiliation with a person or entity.
• Collect or harvest personal data of other users without their consent.
• Reverse-engineer, decompile, or disassemble any portion of the Services.

6. Intellectual Property

All content, software, algorithms, models, interfaces, designs, text, graphics, logos, and technology available through our Services are the exclusive property of SYNGA PTE. LTD. or its licensors and are protected by Singapore and international intellectual property laws.

You retain ownership of any data you submit to the Services ("Your Data"). By submitting Your Data, you grant Synga a worldwide, royalty-free license to use, process, store, and display Your Data solely to provide and improve the Services.

7. SMS / Communications Consent

By registering for a Synga account and providing your mobile phone number, you expressly consent to receive SMS communications for account verification and authentication purposes (OTP codes). SMS messages are sent only when you initiate a login or verification action. We do not send promotional or marketing SMS messages.

Standard SMS and data rates from your mobile carrier may apply. To stop receiving SMS messages, close your account by contacting hello@synga.ai.

8. Disclaimer of Warranties

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND. SYNGA EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SYNGA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. SYNGA'S TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF (A) FEES PAID IN THE PRECEDING 12 MONTHS OR (B) SGD 100.

10. Termination

We reserve the right to suspend or terminate your access at any time if you have violated these Terms. You may terminate your account by contacting hello@synga.ai.

11. Governing Law

These Terms shall be governed by the laws of the Republic of Singapore. Any disputes shall be submitted to the exclusive jurisdiction of the courts of Singapore.

12. Contact Us